Occasionally Caramella will allow a Pre-Order service with an item. This means, the item is currently out of stock & Caramella will offer a ‘Made To Order’ service which allows you to purchase the item, we’ll make it & we hope to deliver it within 2-3 weeks.

Pre-Order items take an estimated 2-3 weeks to be produced. Sometimes due to extraneous factors out of our control it could take longer.

Pre-Orders cannot be cancelled under any circumstances as production has started as it is a made to order service.

Pre-Orders are exchange only. Should your pre-order item be unsuitable for whatever reason, please return it to us using our returns portal within 30 days & a credit note will be issued. Please read our returns T&Cs.

If you have any questions, do not hesitate to contact our friendly customer service team by email on customerservice@caramellauk.com