To sign up with Clearpay you need to:
Clearpay is only available to customers with a UK billing address. Customers with an international billing address will therefore not be able to create a Clearpay account.
Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as
- the order value
- previous order history
- item availability.
- If you are 18 or over
All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.
If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or credit card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.
Upon making an initial purchase, Clearpay customers will have to make their first payment at the time of purchase. The remaining three payments are then automatically deducted from your selected payment method every two weeks.
Yes. If you would like to make additional payments before they are due then you can log into your Clearpay account and make your payments early. Clearpay will then adjust the amount outstanding accordingly. You can log into your Clearpay account at any time to view your payment schedule or to make an early payment.
Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.
Unfortunately, no.
Like us, Clearpay continues to support responsible spending and will always consider the following before approving a purchase:
If you are having difficulties using Clearpay, please consider all of the above. Please note, Clearpay considers a number of different factors upon approval. For example, the longer you have been a shopper with Clearpay and the more orders you have successfully repaid, the more likely you will be able to spend more.
If you are still having difficulties, please contact Clearpay directly.
Neither Clearpay or Caramella run credit searches that could impact your credit rating at the point of purchase. This includes at the point of application, if a payment is missed, or if the outstanding balance enters a debt collection stage.
We will always advise that our customers shop responsibly when choosing to use Clearpay as their default payment method and consider the long term costs involved.
A late payment fee of £6 will be charged to your account if funds are not available when the automatic payment is due. An additional £6 fee will then be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order. Please note that any missed payments may negatively impact your credit score. For more info please contact clearpay directly.
As soon as Caramella have accepted your cancellation/return, Clearpay will cancel the statement or refund your payment.
Clearpay orders are delivered within our standard delivery timeframes like any normal order from us.
