PRE-ORDER is when an item is currently out of stock. We at CARAMELLA  offer a MADE TO ORDER service which allows you to purchase the item and for us to make it, we hope to deliver it within 2-3 weeks.

PRE-ORDER items take an estimated 3 WEEKS to be produced (not including weekends) or bank holidays etc. Sometimes due to extraneous factors e.g. delay in postal services or worldwide issues e.g. COVID-19, PRE-ORDERS can take a couple days longer. 

CARAMELLA will not be held responsible for any delays out of our control *mentioned above*. This is very unlikely to happen, but can occur so please order in advance.

PRE-ORDERS CANNOT BE CANCELLED under any circumstance once production has started as it is a made to order service. 

PRE-ORDERS are exchange only for *CREDIT* as they are made to order. Credit is store credit which can be used on IN STOCK items only. Should your pre-ordered item be unsuitable, please return including your returns form using the instructions provided. 

The retuned pre-order must reach us 14 days from the date you received the item in order to receive a credit note. Returns out of this period will be denied and the customer will be required to cover returns postage to receive the item back. 

Any questions, do not hesitate to email our customer service: customerservice@caramellaclothing.com

Lots of love, happy shopping! CARAMELLA