Shipping Options

UK DELIVERY OPTIONS

We are proud to provide two separate couriers for shipping, with DPD and Royal Mail, both reputable companies which provide on demand delivery via text message or email. 

You will get text and email notifications regarding your shipment, so don't worry babe... you'll be in the loop as to when your new fit is arriving.

Royal Mail 24 HOURS (NEXT DAY) Monday- Friday if ordered before 3pm and item is an "In stock" item. Next Day can be delivered up until 6pm and is not always guaranteed. £4.99

Royal Mail Standard Delivery 3-5 working days £3.99

DPD Saturday Delivery (order before 3pm Friday) £15

All delivery methods do not consider bank holidays or weekends, please take this into account.

Northern and Southern Ireland rates vary at checkout, this will be calculated then.

WORLDWIDE DELIVERY OPTIONS

We are proud to provide shipping with UPS, and only UPS- a reputable company which provides on demand delivery via text message or email. 

Shipping is calculated at checkout depending on your location. 

UPS international delivery usually takes 3-7 working days to Europe and 5-7 days to rest of the world, customs & taxes are paid for by the customer, please take this into consideration.

PICK UP FROM HQ + T&CS:

 

At CARAMELLA, we are proud to offer a pick up from HQ option for our customers who are local to our warehouse in Prenton, Merseyside, United Kingdom.

 

Pick ups follow an alternate set of terms and conditions to online sales- please disregard online T&Cs if you ordered for pick up, as these do not apply. All pick ups must be collected within 7 days of ordering, we will only hold your order for 7 days, if for any reason you can not make it- please pop us an email and we can extend this period.

 

Once the pick up is ordered, the order will be packaged in complimentary gift packaging and the customer will receive a text as too when the order is ready to collect. Our opening hours are 10-4 Monday - Friday and may vary on Saturday, please check the text confirmation to confirm this. 

 

What if my item is unsuitable?

 

If your item is unsuitable, you have 14 days to return from *date of order* - not pick up date. This is due to the nature of the sale and the pick up element to the transaction. Your statutory rights remain protected, the nature of the order differs to online sales where the item is delivered via courier. 

 

The 14 day period is still intact, in line with the consumer contract regulations. 

 

The item(s) returned must be in unworn condition with the tags intact and the gift wrap returned and undamaged. During COVID-19 we may request that the order is returned to us via courier service (Royal Mail) - In this case please include the gift bag inside the package or a charge of £2.50 will be deducted from your order to cover the cost of this. 

 

For any help regarding pick ups please email the team on: customerservice@caramellauk.com - we will happy to assist. 

 

We hope to hear from you soon!

 

Team CARAMELLA

 

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